Refund Policy
Change of Mind Returns
If you decide that your purchase is no longer right for you, we offer refunds or exchanges within 60 days of the original order date.
To qualify, items must be unused, unopened, and in their original sealed packaging where applicable. Any product that has been opened or used is not eligible for return or exchange.
To start a return, please contact us through our contact page. A member of our team will provide you with the return instructions. Return shipping costs are the responsibility of the customer.
Faulty Products
If you believe you have received a faulty item, please get in touch with our team via the contact page, and we will assist you as quickly as possible.
Frequently Asked Questions
- How long does it take to process a refund?
Refunds are usually processed within 1–2 business days after we receive the returned item. - How long does an exchange take?
Exchanges are generally processed within 1–2 business days of receiving your return. - Who is responsible for return postage?
If you are returning an item due to a change of mind, you will need to pay the return shipping costs. If an item is faulty, please contact us so we can arrange and cover return postage where applicable. - Can I return an item if I’ve used it but don’t like it?
Unfortunately, we cannot accept returns for products that have been opened or used, with no exceptions.
For full details on refunds, exchanges, and returns, please refer to Section 9 of our Terms and Conditions.