Terms & Conditions
Privacy Policy
At LaxiLash, we are committed to safeguarding your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website.
Please read this policy carefully. By using our website or ticking the relevant consent boxes, you confirm that you understand and agree to the terms set out below.
1. About Us
1.1 This website, laxilash.com (“the Website”), is owned and operated by NDISTRIBUTION LIMITED (Company Number: 07915989), registered at Windsor House, 26 Mostyn Avenue, Llandudno, LL30 1YY.
Throughout this policy, “we”, “us”, or “our” refers to NDISTRIBUTION LIMITED.
1.2 You may contact us:
By post at the registered address above; or
By email using the contact details provided on our Website.
2. Changes to This Policy
2.1 We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate.
2.2 Any updates will be published on this page, and we recommend reviewing it periodically.
2.3 Where changes are significant, we may notify you via email or other contact details we hold.
3. How We Use Personal Data
3.1 This section explains:
What types of personal data we collect;
Why we collect it; and
The legal basis for doing so.
Usage Data
3.2 We may collect information about how you use our Website, including IP address, browser type, device information, location data, pages viewed, visit duration, and navigation paths. This data is gathered via analytics tools and used to monitor performance and improve our services.
Account Data
3.3 When you create an account or contact us, we may collect your name, email address, and related details. This information is used to manage accounts, communicate with you, maintain website security, and perform administrative functions.
Purchase & Customer Data
3.4 When you place an order, we collect personal information necessary to process and fulfil your purchase. This data may also be used for customer service, order history, and—where consent has been given—marketing communications such as emails or notifications.
Enquiry Data
3.5 If you contact us with a question or enquiry, we will process the information you provide to respond appropriately and, where relevant, inform you about related products or services. This processing is based on your consent.
Transaction Data
3.6 We collect data relating to purchases, payments, refunds, and order fulfilment. This information is required to complete transactions and maintain accurate records.
Legal & Compliance Use
3.7 We may process personal data where necessary to establish, exercise, or defend legal claims. This is based on our legitimate interests in protecting our legal rights.
3.8 We may also process personal data where required:
To manage business risks, insurance, or professional advice;
To administer our Website and business operations; or
To fulfil contractual obligations or take steps at your request before entering into a contract.
3.9 We may process personal data to comply with any legal or regulatory obligation.
4. Sharing Personal Data
4.1 We may share personal data within our group of companies where reasonably necessary and in line with this policy.
4.2 Personal data may be shared with insurers, advisers, or professional service providers where required for risk management or legal purposes.
4.3 Payments are processed by third-party payment providers. We share only the data required to complete transactions, handle refunds, and resolve payment-related queries.
5. Data Retention
5.1 We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
5.2 Customer data is typically retained for the duration of our contractual relationship and for up to six years thereafter to comply with legal obligations.
5.3 Marketing data may be retained until you withdraw consent or unsubscribe.
5.4 In some cases, retention periods cannot be fixed in advance and will be assessed based on business and legal needs.
5.5 You can unsubscribe from marketing emails at any time using the link provided in our emails.
6. Your Data Protection Rights
6.1 You have rights under UK GDPR and applicable data protection laws. These include:
The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request deletion of your data
The right to restrict processing
The right to object to processing
The right to data portability
The right to lodge a complaint with a supervisory authority
The right to withdraw consent at any time
6.2 You may request a copy of your personal data. The first copy is provided free of charge; additional copies may incur a reasonable fee.
6.3 You may object at any time to the use of your personal data for direct marketing. If you do so, we will stop using your data for that purpose.
6.4 Requests to exercise your rights can be made by contacting us via email.
7. Cookies
7.1 Cookies are small text files stored on your device when you visit a website. They help improve functionality and user experience.
7.2 Cookies may be linked to personal data we hold about you.
8. Cookies We Use
We use cookies for:
Website authentication and security
Saving preferences and personalisation
Analytics and performance monitoring
Advertising and marketing relevance
Recording cookie consent choices
9. Third-Party Cookies
9.1 Third-party service providers (such as analytics and advertising platforms) may set cookies when you visit our Website.
9.2 Links to external websites may also contain cookies beyond our control. We are not responsible for third-party cookie practices.
10. Managing Cookies
10.1 Most browsers allow you to control, block, or delete cookies via browser settings.
10.2 Disabling cookies may affect website functionality and limit access to certain features.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details provided on laxilash.com.